ABSTRACT
Libraries, too, must develop ways to meet the needs of disabled college and university students. Poor communication creates one of the worst hinderances for library patrons, and can leave a long-lasting impression. To ensure that a library’s efforts are organized and planned properly, libraries should appoint one person to serve as coordinator. Attending meetings of local advocacy groups, adding the library to the agenda, and asking for recommendations can also be worthwhile. The University of Oregon Library recently conducted a focus group session with several students with disabilities and found the arrangement beneficial for several reasons. The format provided an excellent forum for receiving feedback on library services. Contacts in the Library community will also provide information. As communication is often the first contact patrons have with the Library, it should be the first area to receive attention. Accessibility becomes more complicated when dealing with materials acquired by the library.
