Core Competencies: Recruiting, Training, and Evaluating in the Automated Reference Environment
One of the key predicaments of post-industrial society is main taining a trained work force of specialists capable of responding to rapidly changing technological developments. In all service indus try sectors, managers encounter professional staffs with disparate skills, backgrounds, and capabilities. When position vacancies oc cur, managers face the threefold challenge of recruiting, training, and evaluating new personnel. This raises the question of which competencies are necessary for a highly technical position. Increas ingly, managers find themselves in a quandary trying to select a suitable person from a pool of applicants with uneven educational levels, experience, and exposure to the technology. In addition, managers must consider whether to seek a replacement based on the competencies of the former incumbent, or to recruit someone with collateral competencies to enhance overall departmental perfor mance. Finally, it further complicates recruitment when there are severe limits on staff development funds.