chapter  5
13 Pages

How to Listen Actively to a Client

ACTIVE LlSTENING Good listening skills are crucial to effective helping. Listening is an active process by which the helper shows respect for the client and demonstrates interest in the problems presented. Active listening encourages the client to relax and to communicate more information. More information helps the helper gain a better understanding of the client's problems. This chapter outlines the components of active listening: wh at to notice about the client, what to do, and what to say. Good listening is the foundation of an effective helping relationship.