The Training Method and Its Evaluation
First, this text brings together the basic skills of counseling and problem solving. The sJ4lls of a good helper-listening actively, reflecting feelings, asking questions, summarizing, and opening and closing helping sessions-are central to competent helping. However, insofar as helpers are asked to do more than just listen-and are asked actually to help clients solve real problems-other skills are also needed. Problemsolving skills include helping clients to clarify their problem situations, to identify alternatives available to change the situation, to consider the consequences of the alternatives, and to begin to make decisions about what to do. In combination, these counseling and problem-solving skills represent a strong basis for positive helping.