ABSTRACT
This chapter describes a process that incorporates information obtained from the use of the Organizational Consultant to validate and improve it. As experts get to be experts by doing, so the Organizational Consultant may be improved through a systematic process of use and modification. The implications for expert system development suggest that begin with the user, not the machine. The chapter discusses how the validation process improves the underlying knowledge and, hence, the system. It describes the expert system, review the validation liaterature, and then present own process of learning from the use of the system that is, how to validate and improve the Organizational Consultant. The expert system designs organizations that fit well-defined sets of circumstances. The first working expert system was the result of literature models and new theorizing only. The chapter explains how the validation process improves the underlying knowledge and, hence, the system. It also illustrates modifying the Organizational Consultant combines theory and application.
