ABSTRACT
The complexity of most of the processes that are operated in industry, commerce and the services places them beyond the control of any one individual. Furthermore, as any supply chain becomes more fragmented, the interface between organizations gives rise to many of the more significant problems and opportunities. Developing effective solutions requires the involvement of all the stakeholders in the problem areas. The only really efficient way to tackle process management and improvement is through the use of some form of teamwork which has many advantages over allowing individuals to work separately:
• A greater variety of complex processes and problems may be tackled – those beyond the capability of any one individual or even one department or organization-by the pooling of expertise and resources.
