ABSTRACT
The process of globalization coupled with continuous innovations in information and communication technology (ICT) has resulted in governments across the world experiencing increasing challenges to maintain a competitive economy, achieve technology convergence and effectively deliver public services. This chapter examines the extent of public value delivery through citizen service centers or One-Stop shops in Karnataka. The Bangalore electricity supply company (BESCOM) has been selected for the purpose of examining the impact of Public-private partnerships (PPPs) on the government as it accounted for a large percentage of Bangalore-one B1 transactions. The main public values listed in the past studies include financial benefits, time efficiency, better quality services and provision of services previously unavailable. PPP help governments to overcome constraints such as weakness in enabling policy or regulatory framework and lack of capacity in public institutions; instead, they focus on those activities fundamental to the role of government and also enhance public value of services.
