Key Issues in Web-Based Education in the Human Services: A Review of the Literature
This chapter explores emotions and learning in general, and considers emotions in online education. The primary role of emotion in learning has largely been ignored in favour of an emphasis on cognition and rationality. Assessing emotions in online learning can be difficult without the usual range of emotional cues generated in face-to-face communications. The chapter explains a constructivist, emotionally oriented (CEO) model of web-based education and discusses the emotional landscape of online courses, ideas about enriching online communication. This CEO model was developed for the type of web-based education that involves social interaction through various means including discussion groups, shared assignments and joint activities. The model is grounded in a constructivistic approach and also emphasizes the emotional dimensions in online learning. While communication via computer may be more limited than FTF interaction, online communication can be enriched. Several of these tools can be integrated within WBE and combined to form a new style of communication called emotionally enhanced communication (EEC).