ABSTRACT
Thereareothertechniqueswhichcanbeusedbyorganisationstoattemptquality improvement.TheyarecomplementarytoTQM,sotheycanberegardedasways ofembeddinganyinitiatives.Itisnotcrucialtotrythemallsimultaneously;there isthedangerofqualityfatigue!However,somecanbeseenashelpingtofacilitate long-termandsustainableculturalchange.
