ABSTRACT
Oneofthemostlivelyandforward-thinkingqualitymanagersImetduringmy researchwasBill.Heiswhatmanywouldcallacharacter.Hiscareerspansmany jobsandindustries.Hespentalongtimeinmanufacturingbeforecomingto construction.Duringourconversations,hedescribedoneofthemostcommon problemsthatseemstobesettheconstructionindustry.Manytimeshewouldoffer suggestionsandbackwouldcomethereply,'ButBill,youdon'tunderstand,thisis construction,we'redifferent,youcan'tapplyqualitymanagementinthesameway asmanufacturing.'
