ABSTRACT
Supervision is synonymous with control in the client’s management of the small works workload - control exerted both on the overall small works management process and aspects of the individual job. The control system is particularly important where the environment in which the small works management takes place is subject to fluctuations. Small works management commonly experiences two difficulties in respect to control: first, works are often inadequately undertaken at the first attempt, requiring work to be repeated; and, second, some jobs are overspecified and therefore, overworked. Costs provide the obvious base for comparative measures but other meaningful key indicators of performance might include numbers of complaints of unsatisfactory performance, achievement of response times and management time spent on administration. The management thrust constitutes a logical starting point for the setting of goals and objectives for each of the subgroups of small works.
