chapter  8
34 Pages

DOESN’T SOMEBODY OUT THERE HAVE A CHART? LESSONS LEARNED ABOUT CHANGE

Note: Reading this chapter may be done in its entirety or it may be read selectively. Each main heading corresponds to the book’s preceding chapters (Chapters 2-6). So, if you have been working on change for a while and are most concerned with sustaining change, you could con­ currently read the section in this chapter on sustaining change and Chapter 5. Also, we begin each section of this chapter with a “lessons learned” box, so if you are a busy practitioner and simply want the basic ideas, you can begin there. Some of you may prefer to get conceptually grounded in this chapter before you move into Chapters 2 through 6 whereas some of you may want to leap into the “how to” chapters right away. How you read the book is entirely up to you.