ABSTRACT
Imagine that during a recent leadership meeting, you outlined a process you thought was the equivalent to casting a small pebble in a pond. Instead, the process created a tsunami of discontent among your faculty, staff, and parents. The new process seemed simple enough. After three near misses with a carpooler and faculty vehicles, you adjusted the location of the carpool lanes and bus lines and eliminated a left turn out of the parking lot to get your students and teachers out more quickly and safely. Simple, right? The results have been snide comments muttered in the hallways, parents calling the superintendent’s office, and a lack of support from the district transportation department. Now everybody’s lobbying for a return to the old way of school dismissal that is putting your entire schools’ leadership team into a destructive spiral of discontent.
