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Patient Satisfaction with the Ministry of Hospital Chaplains

Now we come to the satisfaction scores. How did patients evaluate the ministry of chaplains? As results in Table 2 reveal, the mean score for all the positively worded items was 3.53 with a standard deviation of .70; the mean for the negative items (third subscale) was 1.29 (SD = .68). Remember that these results are created on a 1-4 scale in which scores closer to 4 are more positive. Scores for the negative items are the exception because scores closer to 1 are more positive.