chapter
6 Pages

A Perspective on Patient Satisfaction

The patients were to make their response on the basis of their knowledge, intuition, or 'best guess' and the author promises that they would address all of them in the text that followed. If the satisfaction with chaplains is measured on a scale between 1 and 4, the average evaluation score is about 2.5, that is, there are about as many negative evaluations as positive. When patients evaluate the chaplain's ministry, the highest score is reserved for the chaplain's efforts that help the patient find 'the strength to go on'. Catholic patients create significantly more positive evaluations of pastoral care than do Protestant patients. The pastoral care evaluations from Canadian patients are significantly more positive than those from United States patients. Patients do not value hospital worship services. Chaplains make a substantial contribution to the patient's readiness to return home from the hospital by helping them feel more hopeful.