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Background on the Patient Satisfaction Instrument and the Current Data Bank

The hospital recently held a meeting that reviewed performance evaluations and improvements. The Patient Satisfaction Instrument for Pastoral Care (PSI) was intended to enable individual chaplains to gather patient satisfaction information about their ministry. These results are global and attract the attention not only of the individual chaplain but also of pastoral care administrators who need to defend and enhance their departments. Given the changes in health care structures, it seems reasonable to assert that chaplains, like other hospital employees, need to help the patient get better faster and go home sooner. Prayers by chaplains are very important to patients and suggest that the profession give attention to this fact. These questions include further testing of assumptions and decisions we made in the course of this work. PSI scores concerning your own ministry will best inform your work. Feedback from pastoral care departments who participated in this project suggests that this is one of its major contributions.