Many academic libraries make no provision for obtaining materials for non-primary users. The reason for this exclusion is certainly understandable. Most academic libraries are hard-pressed to meet the document needs of their primary users in an efficient, cost-effective manner, without also taking on requests from potentially hundreds or thousands of alumni, citizens, or businesspeople throughout the state, region, country, or world. However, some academic libraries have looked for ways to serve these non-primary users without diminishing their ability to meet their primary obligation to the campus patrons. One effective solution for meeting this user need is to establish a cost recovery fee-based information service.