ABSTRACT
This chapter focuses on some of the characteristics that make work either a positive or a negative human experience and considers suggestions for implementing conditions leading to more positive work experiences. While organizations have an important role in the support and development of flow among employees, individuals also have the opportunity to take on greater responsibility in making their work a more enjoyable expression of their strengths and values. There are three major components to keep in mind when trying to create the possibility of finding flow in any activity: clear goals and a sense of progress, prompt and appropriate feedback, and a balance between challenge and skill. The measurement of flow has always had a relationship with technology as early ESM studies utilized programmable beepers at a time when that was highly unusual in psychological research. The experience of work itself has evolved and gone through cycles that have mapped onto the social evolution of the human species.
