ABSTRACT
SUMMARY. The SUNY Express document and book delivery service was implemented in October 1993, within the context of cooperative resource sharing among the SUNY (State University of New York) University Center Libraries. This article discusses the fixed cost factors of the service, insights gained about actual costs, and the framework of additional cost factors influencing overall cost effectiveness of the cooperative. The article primarily presents the perspective of an individual institution (the University at Albany), but it also discusses cost factors generally applied to the four SUNY University Centers (Albany, Binghamton, Buffalo and Stony Brook). [Article copies available from The Haworth Document Delivery Service: 1–800–342–9678.]
