ABSTRACT
This paper discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of reference question-answering effectiveness, along with ways to enhance the usefulness of data from each source. It describes the Wisconsin-Ohio Reference Evaluation Program and discusses some illustrative statistics from the project, including data on relationships between patron-perceived answering success and factors such as staffing patterns, effort spent on answering questions, types and sources of questions, and collection size. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-342-9678. E-mail address: getinfo@haworthpressinc.com <Website: https://www.haworthpressinc.com" xmlns:xlink="https://www.w3.org/1999/xlink">https://www.haworthpressinc.com>]
