ABSTRACT
The advent of new technologies raises a question of the value of one-on-one personalized interaction in the reference environment. The first part of this paper briefly surveys leading library literature; the second part reports results of an informal survey of practitioners in the field, designed to elicit their views on the influence of theoretical models and new technologies on reference service. It is suggested that while there is no necessary conflict between integration of technology and existing structures in the reference environment, new technology does raise issues that need to be thoughtfully addressed. [Article copies available for a fee from The Haworth Document Delivery Service: 1-800-342-9678. E-mail address: getinfo@haworthpressinc.com
