ABSTRACT
Decision making in all different kinds of organisations and at different managerial levels determined the further progression and proportions of the crisis. Events such as the Arab Spring, the Hong Kong protests in 2014, the 2011 Fukushima crisis or the Muhammad cartoon crisis in 2005 usually start locally but soon develop a global impact. And it can cause severe breakdowns to business processes and operations. The financial crisis motivated governments around the world to change the regulations of their banking systems in order to prevent a similar crisis from happening again in the future. Effective communication is a crucial element in almost all successful crisis management efforts. During the bidding process, any informal communications between a potential provider and their customer are typically forbidden or if they do happen are public to all involved parties. This chapter discusses the experience and knowledge can be internalised using existing approaches to organisational learning.
