ABSTRACT
This chapter will briefly review the history of organizational diagnosis and introduces a system approach to organizational diagnosis and discuss how the approach might be used in practice before making some brief concluding comments. According to Wikipedia, diagnosis is the identification of the nature and cause of a certain phenomenon. Diagnosis is used in many different disciplines with variations in the use of logics, analytics, and experience to determine cause and effect. In system engineering and computer science, it is typically used to determine the causes of symptoms, mitigations, and solutions. This scenario concerned the investigation of high labour turnover among staff in a pharmaceutical manufacturing company. Medical doctors find that diagnosis is greatly assisted by medical records since many medical conditions are associated with a patient's age and medical history. Even in potentially catastrophic circumstances there should be an attempt at systematic diagnosis before embarking on any organizational treatment.
