ABSTRACT
This chapter introduces the key issues associated with planning, forming a task force, implementing, monitoring and sustaining change. Change is a primary dynamic in organizations that wish to survive, compete and emerge as the leader. Change is not the same as routine managerial activity. Change must be based on perceptions, insight, managing and arbitrating conflict, engaging the creative talents of people, managing fear and resistance to change, creating a common vision, taking responsibility, planning, communicating, determining targets and objectives, balancing key performance measures against a philosophy of combining both rapid and continuous improvement.
The only person who likes change is a baby with a wet nappy (diaper).
