ABSTRACT
The rise of information technology enabled services (ITeS) Centres in India and the Philippines is an indelible trend in the long 20th Century. This recent development also redefines the outsourcing market with the presence of Indian and Filipino homegrown companies that are gradually grabbing considerable shares of the global information technology (IT) shared services and outsourcing (SSO) market that was previously controlled by western owned multinational corporations (MNCs). This chapter argues that in India and the Philippines, ITeS business is inevitably supervised by some offline political mechanisms. Given ITeS' significant contribution to the economy, the governments of India and the Philippines improved their respective infrastructure as well as introduced changes in educational, technological and manpower policies to accommodate and complement the industry's rapid growth. Utilising various industrial white papers, data banks and secondary sources, this chapter examines the extent of the state's involvement in the government and growth of the ITeS centres in Asia particularly in India and the Philippines.
