ABSTRACT
The organisation has started to think about getting a bit more flexible, or allowing some limited flexible work practices. Technologies have been significantly upgraded, with an emphasis on portable devices and remote access, but probably limited progress has been made on upgrading legacy systems and paper processes, and this act as a constraint on flexibility. The platform for Smart Flexibility has made significant progress, but probably the cultural side is more wished-for than delivered. The Smart Flexibility principles will be fully implemented and particular investment and care has been given to transforming the culture of work. The impacts of Smart Flexibility spill over into wider social, environmental and economic benefits and have the potential to make a substantial contribution to 'smart economic growth' and to the quality of life. Big advances in artificial intelligence (AI) are starting to make significant inroads into business processes, into how work is managed and also into working practices.
