ABSTRACT
The 'expression' term is something the author first heard muted in his time with international workplace consultants DEGW back in the late 1990s. However, it was only to become a more 'public' idea through the later 2005 collaborative research publication 'The impact of office design on business performance'. Essentially in this context, 'expression' relates to the messages that the physical environment sends to its occupants, users and visitors. 'Whether wowing customers or motivating or attracting new staff, the power of expression, particularly through clever and creative design and imagery, is undeniable'. So expression applies in both the physical and virtual worlds of business; and most organisations will have a need to address both elements to one degree or another. The superficial use of expression is one we need to watch in the workplace, if it is to be used in a positive way with its occupants.
