ABSTRACT
This chapter provides some ideas and suggestions about training and development framework. It also examines some of the changes that are affecting records management as the profession develops and concludes with some suggestions for measuring performance in records management. Senior staff in organisations needs to be aware of developments in records and information management without being burdened with the detail of procedures and practices. The introduction of access to information legislation in many areas of the world has meant that records and information management has become a more immediate issue for operational staff. A vital aspect of the framework of records and information management in an organisation is to establish and maintain a network of staff in the various business areas that have local responsibility for records. Mentoring might move up and down this scale depending on the context. For example, concentrating on career mentoring will be closer to coaching; concentrating on social mentoring will be closer to counseling.
