ABSTRACT
This chapter explores some implications of current management, learning and business approaches. The four case studies of organisational problems' give an outline of how they were tackled using the organisations' traditional management, learning and business thinking. Firstly, traditional training had been tried with little change or improvement so an innovative approach was negotiated. This aimed to clarify and redefine purpose, get everyone aligned with it, and on a continuing improvement journey towards excellence'. Secondly, the programme was designed to culminate with participants presenting their services as part of a business case to a commissioning' panel. Thirdly, the task was to identify and agree organisational values and enact them to develop organisational excellence and agility. Finally, the organisation had a long-established senior management team (SMT) with also many long-staying staff. The new learning approach must lead the management and business approach, as business focuses on customers.
