ABSTRACT
Effective negotiating and conflict management are two necessary leadership skills that are required to sustain the equilibrium of an organization in rapidly changing and complex environments. The ability to negotiate effectively is a critical component in the leadership task of managing change and transforming organizations. For example it is used in:
• Strategically engaging and influencing stakeholders on aspects relating to the future sustainability of the organization e.g. in high level contract management or negotiations with financial institutions to obtain finances for the rapid expansion of the organization;
The need for negotiation as part of conflict and change management is inevitable when:
an individual or group such as for scarce resources.
