ABSTRACT
The interviewer should know the facts of the case – backwards, forwards, sideways and inside out. Most inexperienced interviewers overlook the fact that at least 50 percent of an answer is given through a person's body language or non-verbal communication. Some marketing courses encourage salesmen to copy the body language and postures of people to whom they are trying to make a sale, thus establishing empathy. The objectives of each interview will be determined, to a large extent, by the general plan for the investigation. Minor breaches of procedures, incorrect application forms, and previous false explanations, abuse of discretion or expense fiddles should be identified, catalogued and summarized so that they can be produced during the interview. The interviewer should consider offering the subject a morally acceptable excuse for what he has done. The downside is that in both criminal and civil cases, badly conducted or unfair interviews can lead to serious problems.
