ABSTRACT
The development of technologies in the shaping of new services is a contested, iterative and interpretive process in which both technologies and services are creatively imagined and made sense of by developers within sets of social opportunities and constraints. The meaning of digital technology evolves from the various contexts in which technologies are developed in relation to envisaged and untried services. The European Union provided such a wide definition of telematics that a precise understanding of its form and content was difficult to achieve. Citizenship recognises people's rights as individuals and their lives as social beings, and encompasses status, derived from membership of a collectivity, and a system of rights and obligations that incorporates justice, equality, and community. As Prior et al. argue, these concepts are very different and they are likely to conflict with each other. The Government Charter was based upon liberal individualism that underlay the government's view of public service reform.
