ABSTRACT
The construction of narratives, whether in formal policy documents or informally amongst groups, is an essential constituent in innovation processes. The MPS was not the only organization discussing the implications of digitizing communication, as other major public sector organizations were also considering emergent technologies in relation to changing communication with the public. The Bangemann Report was the result of discussions held by a high-level group of industrialists and European Commission Officials in relation to developing a European Information Society. The Citizens Access Networks and Services' (CANS) project sought to address the needs of citizens who might become marginalized as the information society develops, by building on existing telematics sites to address the needs of older and disabled citizens. Social actors in an information age are experiencing the mediated and informational character of contemporary society, seen in new forms of organizing work and education as well as leisure time and everyday life.
