ABSTRACT
The learning process that has enabled the improvement of air safety has led to changes in the organizational model that guaranteed it and, through these changes, the learning process itself. In the first instance, the key to advancement was people's ability. To the extent that the system learned and materialized that learning in technical resources and regulations, it moved towards a technical system. As a result of this process, there is two variables, meaning and trust, that have experienced great changes and on which a return to a situation of high learning depends. Under this premise, the action of the human operator will follow the path of least effort, which will begin with action based on skills, to, if these are insufficient, make use of the rules and, only if an appropriate model for action is not found in these, move to action based on knowledge.
