ABSTRACT
Practitioner Summary ............................................................................................ 313 Introduction ............................................................................................................ 314 Like Other Domains, but Different ........................................................................ 314 Automation Isn’t Part of it. It Is It. ........................................................................ 314 But This Is Not Just Computer Science ................................................................. 315 An Opaque Operating Theater ............................................................................... 315 Resolving Disturbances and Outages Requires Dynamic Fault
Management, Not Simple Diagnosis ............................................................ 316 Users Are Also the Designers ................................................................................ 317 Variety of Occupations ........................................................................................... 318 Procedures and Compliance ................................................................................... 318 Blameless Postmortems ......................................................................................... 318 Where HF/E Practitioners Can Help ...................................................................... 319 Advice for HF/E Practitioners Looking to Explore
This Domain ................................................................................................. 320 Conclusion ............................................................................................................. 320 References .............................................................................................................. 321
challenges, and trade-offs brought by the use of automation are amplied to a great extent, and there is an unmet need for HF/E support. The eld is unique in many ways, but primarily in that the operating environment is quite opaque and that operators are also frequently the designers of their technical systems. There are no singular overarching regulatory, standards, or policy-making body for these services. Instead, there is a myriad of overlapping local and regional regulations for various layers of the services, such as telecommunications, privacy, content, and commerce.
