ABSTRACT

Following on from 2015’s Healthcare Reform, Quality and Safety: Perspectives, Participants, Partnerships and Prospects in 30 Countries, this book encompasses a global perspective on healthcare while shifting the focus from reform to showcasing success stories of healthcare systems worldwide. It provides explanations of why various facets of healthcare systems work well in different contexts and offers the reader alternative models for consideration. The book features contributions from 60 countries, going much further than the common practice of focusing on affluent Western nations, to provide a comprehensive exploration of the success of healthcare systems globally. The majority of literature on health-sector improvement attempts to address the problems within systems, relating the errors that can and do occur, for example, and offering solutions and preventative strategies. This book of country case studies will approach the enhancement of health systems, patient safety and the quality of care in a new and innovative way, comprehensively surveying and synthesizing the success stories of healthcare systems around the world, utilizing Hollnagel’s Safety-II approach to acknowledge the importance of exploring what goes right, what works well, and why it works. These success stories may include reference to macro, meso or micro levels of healthcare systems, various sectors (e.g., aged care, acute care or primary care), or specific programs or projects. Health System Improvement Across the Globe: Success Stories from 60 Countries is unprecedented in terms of both reach and positive emphasis, and as such will be instrumental in changing ways of thinking about and guiding health-sector improvement.

part I|2 pages

The Americas

chapter 1|8 pages

Argentina

Successful Initiatives in Quality and Patient Safety in Argentina

chapter 2|6 pages

Brazil

Knowledge Management for Quality Improvement in Brazil

chapter 3|8 pages

Canada

Improving Stroke Outcomes in Canada: The Accreditation Canada Stroke Distinction Program

chapter 4|8 pages

Chile

Constructing Symbolic Capital: A Case Study from Chile

chapter 5|8 pages

Ecuador

Improving Hospital Management as Part of the Health Reform Process in Ecuador: The Case of Abel Gilbert Pontn Hospital

chapter 6|8 pages

Guyana

Holistic Geriatric Mega-Clinics for Care of the Elderly in Guyana

chapter 7|8 pages

Mexico

Monitoring and Evaluation Strategy of Mexican Health Reform: Content, Conditions for Implementation, and Sustainability

chapter 8|6 pages

The United States of America

The Use of Report Cards and Outcome Measurements to Improve the Safety of Surgical Care: The American College of Surgeons National Surgical Quality Improvement Program

chapter 9|6 pages

Venezuela

Misión Barrio Adentro: Universal Health Coverage Efforts in Venezuela

part II|4 pages

Africa

chapter 10|8 pages

Ghana

Arresting the Brain Drain in Ghana

chapter 11|10 pages

Namibia

A Public Health Approach to Quality Management: How a Disease-Specific Improvement Program Propelled a National Health-Systems-Wide Quality Program in Namibia

chapter 12|8 pages

Nigeria

Removing the Imaginary Walls That Divide and Limit

chapter 13|8 pages

Rwanda

Community-Based Health Insurance in Rwanda: How It Fostered Achievement of the Millennium Development Goals

chapter 14|10 pages

South Africa

The Development of an Equitable National Juristic Body to Regulate Public and Private Healthcare Establishments in South Africa: A Progress Report

chapter 15|6 pages

West Africa (Guinea, Liberia, and Sierra Leone)

Quality Improvement in Ebola-Affected Countries: From Recovery to Resilience

part III|4 pages

Europe

chapter 16|6 pages

Austria

Stroke Units in Austria: Incubators for Improved Health Outcomes

chapter 17|6 pages

Denmark

chapter 18|8 pages

England

A NICE Success Story from the English National Health Service

chapter 19|6 pages

Estonia

Primary Healthcare Reform as a Promoter of Quality in the Estonian Healthcare System

chapter 20|8 pages

Finland

Evidence-Based Medicine and Health Information Technology: Transforming Clinical Practices in Finland

chapter 21|6 pages

France

The French Healthcare System and Its Alternative Approach to Patient Safety

chapter 22|8 pages

Germany

Scaling Up a Population-Based Integrated Healthcare System: The Case of “Healthy Kinzigtal” in Germany

chapter 23|10 pages

Ireland

St. James’s Hospital National Haemophilia System

chapter 24|6 pages

Israel

A Nationwide Health Information Exchange Program in Israel: A Unique Case Study

chapter 25|8 pages

Italy

Post-Marketing Successful Strategies to Manage Pharmaceutical Innovation

chapter 26|6 pages

Malta

Reform of the Medical Profession and Reversal of Brain Drain in Malta: A Success Story

chapter 27|8 pages

The Netherlands

Patient Safety in Dutch Hospitals: How Can We Explain Success?

chapter 28|8 pages

Northern Ireland

Adopting a Collaborative Approach to Improve Care for Women and Their Babies in Northern Ireland

chapter 29|6 pages

Norway

Improving Patient Safety in Norwegian Hospitals through a Standardized Approach toward the Measurement and Monitoring of Adverse Events

chapter 30|10 pages

Portugal

Reducing Hospital-Acquired Infection in Portuguese Hospitals: A Collaborative Approach toward Quality Improvement

chapter 32|6 pages

Scotland

Partnership and Collaboration as the Hallmark of Scottish Healthcare Improvement

chapter 34|8 pages

Spain

Organ Donation and Transplantation: ONT’s Success Story

chapter 35|6 pages

Sweden

Sweden Mines the Gold in Clinical Data for Research and Better Patient Care

chapter 36|8 pages

Switzerland

Switzerland’s Use of Breakthrough Collaboratives to Improve Patient Safety

chapter 37|6 pages

Turkey

Establishment of a National Healthcare Accreditation System

chapter 38|6 pages

Wales

Implementing Shared Decision-Making in Practice: Demonstrating Strategic Improvement

part IV|4 pages

Eastern Mediterranean

chapter 39|8 pages

Afghanistan

Improving Afghanistan’s Hospital Services: Implementation of Minimum Required Standards

chapter 40|6 pages

The Gulf States (Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates)

Unified Procurement of Pharmaceuticals and Medical Supplies for Gulf Cooperation Council Countries: A Great Success Story

chapter 41|8 pages

Iran

Iran’s Health Transformation Plan

chapter 42|8 pages

Jordan

Health Care Accreditation Council of Jordan: Driving System Reform, Patient Safety, and Quality

chapter 43|6 pages

Lebanon

“You Don’t Have to be Superman to Save Lives. Give Blood”: Improving the Health System through Social Innovation—The Case of Donner Sang Compter

chapter 44|8 pages

Oman

Al-Shifa Electronic Health Record System: From Simple Start to Paradigm Model

chapter 45|6 pages

Pakistan

Health Systems, Accreditation, and Databases: Pakistan’s Perspective

chapter 46|8 pages

Qatar

Successful Implementation of a Deteriorating Patient Safety Net System: The Qatar Early Warning System

chapter 47|8 pages

The United Arab Emirates

Abu Dhabi Healthcare Reform: Improving Quality through a Single Payment System

chapter 48|8 pages

Yemen

Improvement of Basic Health Services in Yemen: A Successful Donor-Driven Improvement Initiative

part V|4 pages

South-East Asia and the Western Pacific

chapter 49|6 pages

Australia

Two Decades of Evolving a Patient Safety System: An Australian Story of Reducing Harm to Deteriorating Patients

chapter 50|6 pages

China

Self-Service Encounter System in Tertiary Hospitals

chapter 51|8 pages

Fiji

A Context-Specific Approach to Primary Care Strengthening in Fiji

chapter 52|6 pages

Hong Kong

Integrating Care for High-Risk Elderly Patients after Discharge from Hospitals in Hong Kong

chapter 53|8 pages

India

India’s Road Map to “Affordable and Safe Health for All” through Public–Private Partnership

chapter 54|6 pages

Japan

chapter 55|6 pages

Malaysia

From Maternal Mortality to Maternal Health: The Malaysian Experience

chapter 46|6 pages

New Zealand

Ko Awatea: Improving Quality, Promoting Innovation

chapter 57|6 pages

Papua New Guinea

Establishment of the Provincial Health Authority in Papua New Guinea

chapter 58|8 pages

Taiwan

Taiwan’s Health Information Technology Journey: From Flash Drive to Health Cloud