ABSTRACT
Chapter 7 presents examples of incident management, predominantly based on research that is conducted with Warwickshire and West Midlands Police (WMP) forces in the United Kingdom. The process is broken down into four phases: (1) making sense of the call; (2) supporting responding units; (3) officer attending and (4) closing the incident. Each phase has its own opportunities and challenges for making (and sharing) sense of the incident.
