ABSTRACT
This chapter describes how the implementation of basic rules and practices can improve the efficiency of communications by e-mail and telephones. Most companies have a set of basic tools in place, without formal recommendations and procedures to help new employees to get connected to global collaboration. Some people do not adapt their communication style to the different types of technologies available, generating misunderstandings and conflicts. The first step is to understand how the global team members see the use of e-mails, telephones and other basic technologies, identifying areas for improvement. When this is completed, perform a pilot interview with some colleagues in the same location, to validate and improve the questions. With the help of colleagues from other countries, then translate the questions to the various local languages, asking them to conduct local interviews. The next step is to combine all the suggestions received with the basic recommendations in this chapter, and write the first set of good practices.
