ABSTRACT
The author explains about Quality. Twenty years ago as a young engineer, the author remit alongside Safety, Health and the Environment also included Quality. At that time there seemed to be a concerted effort to drive the four disciplines together into one framework. The author suggests that that each could be managed with systems and frameworks it made sense to save time, effort and resource to have them fall under the responsibility of one department. Written in 1982 by William Edwards Deming it argued that in order for organizations to succeed they needed only two things: commitment and an ability to open themselves up to new thinking. The author also suggests that Deming's 14 principles also provide us with a robust roadmap for driving sustainable safety improvement in the workplace. In a world where change is the new normal and business transformation is core to survival, these fourteen points offer a clear framework for success.
