ABSTRACT
In the action research case study, the Diversity Quality Cycle, which meets all of the above conditions, is put into practice. This case study research explores the degree to which the activation of the Diversity Quality Cycle has the capability of improving diversity management outcomes. Despite the organization introducing mandatory e-learning for all staff, in order to demonstrate compliance with legislation, there were no mandatory hours dedicated to face-to-face diversity management education. The chapter argues that the main corporate function of the e-learning course was for the corporation to be able to demonstrate legislative compliance. The participatory action research project and particularly work carried out within the Diversity Quality Cycle, revealed and captured several factors which may contribute to ineffectiveness of diversity management strategies. A further education college recruited author's to join its staff as its equality and diversity manager. Previously, no such role had existed within the organization.
