ABSTRACT
Most PMO implementations finish at the Deploy stage and handover into an operational mode. The job is seen as done when documentation is complete and everybody is trained. This is where the E phase makes the difference between an average PMO and a successful PMO implementation. By embedding the new processes and behaviours you are ensuring that they become an ingrained part of the business culture and by evaluating and enhancing you are demonstrating measurable success and then making it even better. If this life cycle is planned from the start you will have a head start in delivering a successful PMO and the main difference will be found in these next few stages (Table 9.1). Operate Pmo (E PHASE) https://www.niso.org/standards/z39-96/ns/oasis-exchange/table">
OBJECTIVES
KEY ACTIVITIES
BENEFITS
Transitioning to delivery by executing the programme strategy plan, conducting methodology training, activating user feedback, mechanism and providing mentoring
Conduct methodology user required training
Establish a PMO helpline or helpdesk
Facilitate executive management support
Promote methodology usage
Collate user feedback
Mentoring and coaching
Conduct methodology performance evaluations
Evaluate PMO effectiveness
Provides centralised control of all objects under the PMO
Increases communications and coordination across all projects
Manages and controls scope, cost, risk and quality across all projects
One place to go for all project status and communication
Reduced project costs
Increased resource utilisation across the organisation and matches skills to project needs
Teams are fully trained
Create prerequisites to handover PMO
