ABSTRACT
This last chapter in this airport section looks at the issue of information and communication technology (ICT) development. This is very important as airport management involves complex and multifaceted business operations relating to both strategic decisions, such as airport design and capacity levels, and day-to-day operational decisions, such as managing travellers’ flows. Airport operations management is further complicated due to the variety of resources processed through the system (e.g. passengers, information, staff, cargo, aircraft in-flight catering and other materials); the range of airport elements to be managed (e.g. apron areas, terminal buildings, gates, runway systems, security areas, baggage process systems, taxiways and runways); and the numerous stakeholders involved and affected by airport operations (e.g. airlines, airport handling companies, security authorities, retailers) who may have different and even conflicting interests and objectives.
