ABSTRACT
This chapter explains that what students say they learned in terms of knowledge improvements. It outlines what they say about their experiences and quote them directly and summarises some of their points statistically. Here we find they learn more about communication, team work, organisation and management. They also learn time and event management, interpersonal skills, negotiation, project management and networking. Finally, some of them mention risk management, self-knowledge, self-learning, planning, leadership and life skills. To help check some of our findings we compare or triangulate service-learning grades with other grades. We also check our findings by looking at the views of one of the service-learning lecturers who we regard as a key informant. Students found they learnt more about the following communications, team/group, organisation and management. This is followed by such areas as time management, event management, negotiation and networking.
