ABSTRACT
This chapter examines the linkages between Total Quality Management (TQM) and the European Foundation for Quality Excellence Model (EFQM. E. M). It outlines the EFQM Excellence Model and discusses issues relating to its deployment, self-assessment methodologies and advocated benefits. The Excellence Model recognises that there are many approaches to achieving excellence and provides firms with a way of achieving a top quality performance. The chapter provides a flow diagram, which should prove a useful tool for construction related organisations engaged in the implementation process of the EFQM. E. M. It explores the rationale for construction organisations engaging in the application of TQM. Considerations for an organisation pursuing a strategy of best practice are the 4P's: purpose, planning, process, and performance measurements. In order for a construction organisation to become and remain a world class performer it must consider both internal and external requirements.
