ABSTRACT
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ISSUES OF TRAINING AND TRAINING METHODS
This chapter concludes the focus on personnel processes by looking at how employees are trained and developed over their careers. We will also touch on topics that were introduced in several of the earlier chapters. We return to methodological issues (particularly experimental design issues) when considering the evaluation of training programs. The section on assessing training needs is in some ways related to the discussion of job analysis procedures in Chapter 3, except that now we are assessing what knowledge, skills, abilities, and other characteristics (KSAOs) workers need to perform their jobs rather than analyzing the jobs themselves. Analyses of employee performance data (Chapter 6) can also assist in training needs analysis. Because training relates to many personnel decisions, some of the legal concerns regarding equal employment opportunity that we looked at in Chapters 5 and 6 are relevant here too. It is important to consider how employee training ties in with the other personnel and employee issues studied previously.
