ABSTRACT
Leaders create support in an organization through their conversations and relationships with employees. It is the leader's job to facilitate the process by initiating the conversations. Every conversation is important; every one impacts support one way or another. Leaders need to take on board that their mental and emotional proximity to another person, especially someone who reports to them, will impact that person's "state of mind" and development potential, neuroscientists call it the "zone of proximal development". The support created between a leader and an employee is an additional accountability for the leader. Implicit Person Theory refers to a person's implicit belief about the malleability of personal characteristics such as ability or personality traits. A leader's credibility is a function of their personal integrity and their believability as a source of messages. Equity Theory suggests that motivation is affected by perceptions of fairness derived from comparing one's own efforts and outcomes with the efforts and outcomes received by others.
