ABSTRACT
This chapter focus on the principal's role is often a challenging one. It gives about working with parents, especially with unhappy parents, there has to be a way to solve or resolve the current issue and still work to maintain a future relationship. Keep in mind that no matter what negative thing occurred this time, none of them wants it to happen again. This is important for a teacher but is essential for a principal. It gives one component of being an effective building leader is to help their teachers look forward. It gives the term "bus discipline" can make even the best school administrators cringe. Having to defend situations that they have almost no ability to visualize is a tremendous challenge. Yet it is an important role in school leadership. This chapter gives when speaking with difficult parents, try shifting the conversation to the future.
