ABSTRACT
Most people spend a significant amount of their time at work-typically more than with family or socializing with friends. Because the work environment is specialized and professional, some erroneously believe there should be little conflict at work. These same optimists believe the rare conflicts in the work setting will be about work issues. The truth is the work environment neither is immune to conflict nor limited in the types of conflicts that occur. Conflict is just as likely to emerge at work as in other contexts. Like other contexts, how conflicts are managed affects each individual in that situation.
