ABSTRACT
RECEIVING AND PROCESSING INFORMATION As you read in the first chapter, listening, as defined by both the ILA and the NCA, is an active, conscious communication act. Much of this activity occurs within your information processing system. The model of intraperson processing (Figure 3.1) illustrates how you process information when you receive it. Clearly this discussion is biased toward listening and isn’t intended as a comprehensive review of either information or cognitive processing. However, you will learn enough about these two areas to have a good understanding of the importance of the cognitive aspects
of the listening process. To help illustrate the internal listening process, we present the Intrapersonal Information Flow (IIF) model, which is adapted from an early model of intrapersonal processing developed by early-listening scholars Deborah Roach, Larry Barker, and Margaret Fitch-Hauser.1 The IIF model illustrates the fundamental elements of cognitive processing that occur during the listening process. The model provides a visual illustration of what happens as information enters our conscious awareness, passes through our perceptions, and is perceived, used, or stored for future usage.
