ABSTRACT
This chapter addresses what is the importance of the monitoring method? It also addresses what are the techniques employed in the monitoring method? The goal of monitoring is to map signs of problems that help establish pathways for improvement in the quality of service delivery. Pathways for improvement may be directed to improving services and care delivery in communities by effecting changes in organizations. The pathways in the level of services may be aimed at affecting community organizing and improving organizations. Rothman distinguishes three concepts of community organizing: locality development, social planning and social action. Local development involves developing a neighbourhood, town or region, to become a more democratic community and a safe and more inviting living environment, whose residents show mutual solidarity. The rational model is based on the principle that employees form part of an organization–for instance, a social service agency–and that they support the aims of the organization.
